KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes

Published Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : EM02013 ERROR: Control Service has different prefix on Master and Replica -BELLSRV hosts ERROR: Control Service has different port on Master garywin7 and Replica LC-B ELLSRV hosts ERROR: Unable to run scenario.

Last Update: 2015-07-22 18:34:53 UTC

Error Message:   'ERROR EM02013: Control Service has different prefix on Master xxxxxx and Replica 
xxxxxx hosts
ERROR EM02014: Control Service has different port on Master xxxxxx and Replica xxxxxx hosts
 
ERROR: Unable to run scenario.

Scenario verification error: different port and prefix

 

Description:  When you try to configure a Control service High Availabilty scenario you encounter this error during scenario verification.

 

Solution:  Make sure the Control service setup is identical on both servers (i.e. If master control service is setup as SSL-based Replica should also be SSL-based and vice versa).  If one was setup with ssl and the other was not, choose 1 of the servers to reinstall the control service on and make the choice of ssl or non-ssl match the other host.

Important Note : Make sure the Replica Control service is setup as Stand-by control service.  This simply sets the control service's startup state to manual so that both control services are not running at the same time.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments