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arcserve-KB : ER00330, message: Unable to update DNS flag: Unable to remove DNS update flag: Error 1 while modifying DNS flags

Last Update: 2015-09-09 03:02:21 UTC
XOSOFT Replication: 12.5.2, 15.0
Last Modified Date:    08/24/2010
Document ID:    TEC528922
Tech Document
Title:  ER00330, message: Unable to update DNS flag: Unable to remove DNS update flag: Error 1 while modifying DNS flags

Description:

ARCserve RHA Scenario with DNS Redirection enabled yields the following error on scenario run ER00330, message: Unable to update DNS flag: Unable to remove DNS update flag: Error 1 while modifying DNS flags.

Solution:

The Program Files\CA\ARCserve RHA\Engine\tmp folder is the default path for the spool directory.

If the Program Files\CA\ARCserve RHA\Engine\tmp folder is deleted when the scenario is started this path will be recreated dynamically.

If the Spool path is moved to a different location and the Program Files\CA\ARCserve RHA\Engine\tmp folder is deleted the folder will not be recreated on scenario run and the following error will occur:

ER00330, message: Unable to update DNS flag: Unable to remove DNS update flag: Error 1 while modifying DNS flags

Resolution:

  1. Stop Scenario (If Running).
  2. Manually recreate the tmp folder under Program Files\CA\ARCserve RHA\Engine.
  3. Restart CA ARCserve RHA Engine on server.
  4. Rerun scenario.
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