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arcserve-KB : How to manually install the arcserve RHA engine, helper service, and RHA drivers

Last Update: 2017-03-01 10:26:59 UTC

Description:

This article explains how to manually install the Arcserve RHA engine by coping the install files from another server where the RHA engine is already installed.

Solution:

It is important to note that the server you are copying the installed files from must be the same bit level and the same operating system.  If you are trying to install the engine manually on a windows 2003 32 bit server you must copy the installed files from another windows 2003 32 bit server.

1.  First, copy the Arcserve RHA engine installation folder from another server where the RHA engine is already installed while making sure this other server is the same bit level and operating system.  The default path is Program Files\CA\Arcserve RHA\Engine , the folder you need to copy if the 'Arcserve RHA' folder.  It is important to note if this is a 32 bit server and it also has the RHA control service installed that inside the 'Arcserve RHA' folder it will have the 'Engine' folder and the 'Manager' folder, you only need to copy the Engine folder if you only want to manually install the engine.  You may need to manually create the directories Program Files\CA\Arcserve RHA\ and then copy just the 'Engine' folder into the Arcserve RHA folder to avoid copying the 'Manager' folder.

2.  Next, you can install the RHA driver by going into the engine folder on the machine you are manually installing the engine on and then go into the 'xomf' folder and right click on 'xomf3.ini' (for windows 2003 32 bit, 'xomf3x64.ini for windows 2003 64 bit) or xomf8.ini (for windows 2008, xomf8x64.ini for windows 2008 64 bit) and choose 'install'.  This will place the RHA driver into the windows\system32\drivers folder.  Next go to the windows\system32\drivers folder and verify the appropriate driver for your OS and bit level is listed there.

3.  Next, you can install the RHA assured recovery driver by going into the engine folder on the machine you are manually installing the engine on and then go into the 'xorw' folder and right click on 'xorw3.ini' (for windows 2003, xorw3x64.ini for windows 2003 64 bit) or xorw8.ini (for windows 2008, xorw8x64.ini for windows 2008 64 bit) and choose 'install'.  This will place the RHA assured recovery driver into the windows\system32\drivers folder.  Next go to the windows\system32\drivers folder and verify the appropriate driver for your OS and bit level is listed there.

4.  Now you can manually install the RHA engine by opening a command prompt on the server you want to manually install the engine on and running this command:

sc create caarcserverhaengine type= own start= auto binpath= '\'C:\Program Files\CA\ARCserve RHA\Engine\ws_rep.exe\' -s run' depend= rpcss DisplayName= 'CA ARCserve RHA Engine'

5. Next, export the following registry key from a server where the RHA engine is already installed.  To do this go to start, run, type 'regedit' and then find the following key (yellow folder on the left) and right click on it and choose 'export':

Now save that file somewhere and then copy that file to the server we are manually installing the engine on.  Then open regedit on the server we are manually installing the engine on and go to 'file' and 'import' and then find the file and import it.

6. This step is only for those who are manually installing the RHA engine on a 64 bit Exchange server.  RHA will require an additional service called the helper service, to manually install this service run the following command from a command prompt on the server in question:

sc create Ws_Helper type= own start= auto binpath= '\'C:\Program Files\CA\ARCserve RHA\Engine\ws_helper.exe\' -s svcrun' DisplayName= ' CA ARCserve RHA Helper'

7. To load the RHA performance counters on to the machine in question click on start then run and type the following command:

lodctr “C:\Program Files\CA\ARCserve RHA\Engine\wsperf.ini”

lodctr /R

8. At this point the engine and drivers should be installed, you should see the CAArcserve RHA Engine listed in windows services along with the Helper service below it if this is a 64 bit exchange server and you did step 6.  If you need to change the engine accounts to give them a named user account please do so.  Test that the engine works by starting it if it is not started. 

You can test that the driver loads by opening a command prompt and typing: fltmc load xomf .  Then type fltmc to see if xomf is in the list, if it is in the list it loaded successfully, please unload it using: fltmc unload xomf before starting a scenario.

 

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  • Avatar
    Komail Mookhy

    If above Command Fails, please try below command.
    sc create caarcserverhaengine type= own start= auto binpath= "\"C:\Program Files\CA\ARCserve RHA\Engine\ws_rep.exe\" -s run" depend= rpcss DisplayName= "CA ARCserve RHA Engine"