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arcserve-KB : Unable to restore files/folders when backup destination is a Windows enabled Deduplication device

Last Update: 2016-11-23 12:52:20 UTC

Error Message:

Unable to restore files/folders when backup destination is a Windows 2012 enabled Deduplication device

Description:

When doing restore by UDP User Interface browsing into the Recovery Point and file/folder level work fine.
Selection of source and destination is ok.

Then a popup message occur: “This operation is not supported. Deduplication is not installed, Source D:, Target Z:

While restore Windows System Message will report error 0x80070780. The System cannot access the file!

It doesn’t matter what location will be used, local or a share. This happen for all Recovery Points!

Solution:

Please make sure that the Backup Proxy Server entered into the Plan has Windows Deduplication feature installed and enabled too.

More Information:

The Windows Error code and problem only happen when Recovery Points are located on a Windows enabled Deduplication device.
UDP internal deduplication is not used for this Datastore.

http://technet.microsoft.com/en-in/library/hh831600.aspx

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