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arcserve-KB : RPS and UDP agent deployment fails if the remote node has Ca arcserve Universal agent service running.

Last Update: 2016-11-23 15:06:58 UTC

Error Message:

Recovery Point Server deployment failed. Setup detected that the CA ARCserve Universal Agent service is running on the target computer. To update arcserve Unified Data Protection, stop the CA ARCserve Universal Agent service before you continue

Description:

On a remote machine with arcserve UDP Recovery Point server, UDP agent and CA ARCserve backup Universal Agent  installed. When we try to upgrade the Recovery Point Server /  UDP agent to the latest build we would get the above error message.

Solution:

In order to upgrade an arcserve UDP Remote RPS server which also has UDP agent and CA ARCServe Backup universal agent installed we need to stop the CA ARCserve Backup universal agent services before starting the upgrade.

Additionally, we also need to make sure that there are no backup  / task job running which is using the datastore residing on the RPS server.

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