ARCserve 16.1,16.5 for windows
Customer had a library with 2 tape drives working properly but since he added a 3rd drive then ARCserve shows no media in drive.
The new drive is also not assigned to the library in device manager.
When we inquiry directly the library for the number of drives it replies 2 , see the following line in Tape.log :
- LDN:3 Number of Drive(s) : 
Then we cannot assign 3 drives to this library and the 3rd drive is seen as stand-alone and not a library drive.
Please check the library configuration..it ‘s not enough to physically connect a new drive..library should be configured to 3 drives.