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arcserve-KB : no media in drive reported since customer increased the number of drives connected to the library

Last Update: 2015-06-08 15:34:14 UTC

ARCserve 16.1,16.5 for windows

Customer had  a library with 2 tape drives working properly but since he added a 3rd drive then ARCserve shows no media in drive.

The new drive is also not  assigned to the library in device manager.

Solution:

When we inquiry directly the library for the number of drives it replies 2 , see the following line in Tape.log :

 

 - LDN:3 Number of Drive(s) : [2]

 

Then we cannot assign 3 drives to this library and the 3rd drive is seen as stand-alone and not a library drive.

 Please check the library configuration..it ‘s  not enough to physically connect a new drive..library should be configured to 3 drives.

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