Creating exceptions policies for Antivirus and Antispyware in the Symantec Endpoint 11.0
1.Log into the SEPM (Symantec Endpoint Protection Manager) and click Policies.
2.Under View Policies click Centralized Exceptions.
3.Under Tasks click Add a Centralized Exception policy... This will create and open a new Centralized Exceptions Policy.
4.In the left pane, click Centralized Exceptions.
5.Click the Add button to open a drop-down menu. Move the cursor over Security Risk Exceptions to open a second drop-down menu.
6.Select one of the four options: Known Risks, File, Folder, Extensions.
All you have to do from the CA's point of view is that put the CA folder in the antivirus scan exception list on the Back up server as well as on the remote machines.
For x64-bit machine exclude C:\Program Files\CA folder and C:\Program Files(x86)\CA folder
For x86-bit machine exclude C:\Program Files\CA folder
Note: Security Risk Exceptions are global, and apply to all Scheduled Scans as well as real-time Auto-Protect.