arcserve-KB : How to uninstall if application is not listed in Add remove programs?

Last Update: 2015-09-07 07:12:39 UTC


Last Modified Date:    09/15/2011
Document ID:    TEC554191
Tech Document
Title:  How to uninstall if application is not listed in Add remove programs?


There may be a scenario where the ARCserve product gets installed but the same is not listed in Add remove programs, then it becomes difficult to uninstall the application from the machine.


  1. Use the Uninstall Command Displayed in the Registry

    • Use Registry Editor (Regedit.exe) to view the following registry key:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Uninstall

    • Double-click the Uninstall String registry value, copy the contents of the Value Data box by selecting the contents and pressing CTRL+C, and then quit Registry Editor.

    • Click Start, click Run, press CTRL+V to paste the uninstall command, and then click OK.

      Figure 1

  2. Uninstall CA ARCserve Backup Components Using the Command Line.

    To uninstall CA ARCserve Backup components using the command line

    • Log in to the computer where you want to uninstall CA ARCserve Backup components.

    • You must log in to the computer using an administrative account.

    • Open the Windows command line.

    • Execute the syntax that corresponds with the architecture of the computer's operating system:

      For x86 operating systems:

    • %Program Files%\CA\Shared Components\ARCserve Backup\Setup\r15\uninstall.exe /p <Product Code>

      For x64 operating systems:

    • %Program Files%(x86)\CA\Shared Components\ARCserve Backup\Setup\r15\uninstall.exe /p <Product Code>

    • <Product Code>

For the list of product codes, please refer the Implementation guide.

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