KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes

Published Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : How to uninstall if application is not listed in Add remove programs?

Last Update: 2015-09-07 07:12:39 UTC

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 15.0

Last Modified Date:    09/15/2011
Document ID:    TEC554191
Tech Document
Title:  How to uninstall if application is not listed in Add remove programs?

Description:

There may be a scenario where the ARCserve product gets installed but the same is not listed in Add remove programs, then it becomes difficult to uninstall the application from the machine.

Solution:

  1. Use the Uninstall Command Displayed in the Registry

    • Use Registry Editor (Regedit.exe) to view the following registry key:

    • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Current Version\Uninstall

    • Double-click the Uninstall String registry value, copy the contents of the Value Data box by selecting the contents and pressing CTRL+C, and then quit Registry Editor.

    • Click Start, click Run, press CTRL+V to paste the uninstall command, and then click OK.

      Figure 1

  2. Uninstall CA ARCserve Backup Components Using the Command Line.

    To uninstall CA ARCserve Backup components using the command line

    • Log in to the computer where you want to uninstall CA ARCserve Backup components.

    • You must log in to the computer using an administrative account.

    • Open the Windows command line.

    • Execute the syntax that corresponds with the architecture of the computer's operating system:

      For x86 operating systems:

    • %Program Files%\CA\Shared Components\ARCserve Backup\Setup\r15\uninstall.exe /p <Product Code>

      For x64 operating systems:

    • %Program Files%(x86)\CA\Shared Components\ARCserve Backup\Setup\r15\uninstall.exe /p <Product Code>

    • <Product Code>

For the list of product codes, please refer the Implementation guide.

https://support.ca.com/irj/portal/anonymous/DocumentationResults?productID=132123&releaseID=15.0&languageID=ENU&actionID=2

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments