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arcserve-KB : How to migrate arcserve Backup server versions 15.0 16.0 and 16.5 from an old backup server to a new server?

Last Update: 2016-04-25 14:13:18 UTC

Title:  How to migrate CA ARCserve Backup server versions 15.0 16.0 and 16.5  from an old backup server to a new server?


When there is a requirement of Migrating the ARCserve15/16/16.5 backup server from old Windows 2003 backup server (32/64 bit) to a new Windows 2003/2008 (32/64 bit) machine, most of the current settings can be retained and the information stored in the previous CA ARCserve 15/16 backup server database can be migrated to the new CA ARCserve Backup r15/16/16.5 server database by making use of a new feature which is introduced in ARCserve 15 and also available under ARCserve 16 and 16.5 called Database Recovery Wizard.


Migrating  ARCserve backup server from the old Windows 2003 (32/64 bit) server to a new Windows 2003/2008 (32/64 bit) should be done in a phased manner by following the below steps.

  1. Take a full backup of the Windows 2003 ARCserve backup server which should include the box CA ARCserve Backup Database. We may run Database Protection Job  seprately to backup the ARCserve database.
  2. Copy paste the below folders from the Windows 2003 backup server to a separate location as they are required on the new Windows 2008 backup server.

    > 0000001.qsd
    > LOG
    32- bit \Program Files\CA\CA ARCserve Backup
    64 -bit \Program Files(x86)\CA\CA ARCserve Backup
  3. Make a note of the groups which already exist along with the slots assigned to each group under the below location.
    Location: On the ARCserve manager screen go to Quick Start - Backup - under destination you will see the available groups
  4. If there are any file system devices or deduplication devices in use you are required to make them accessible on the new server.   Quickstart->Administration -> Device->Manage Disk-based Devices...

  1. Install a fresh copy of ARCserve 15 on the new windows 2008 server.
  2. Go to the new Windows 2008 R2 backup server and merge the tape on which the full backup of the old Windows 2003 ARCserve backup server is taken.

    Merge: To run a merge job - Go to Quick Start - Utilities - Merge
    Highlight the tape which contains the data and submit the job.

    Note: If there are multiple tapes then please insert all the tapes, select the first tape and submit the job
  3. Follow the link below to restore the ARCserve database using the ARCserve Database recovery Wizard on the new windows 2003/2008 (32/64 bit) server.

    Now on the New Backup server replace the below folders with the one that were copied in the step 2 after stopping the CA ARCserve services on the new server.

    > 0000001.qsd
    > LOG

    New Location:
    32- bit \Program Files\CA\CA ARCserve Backup
    64 -bit \Program Files(x86)\CA\CA ARCserve Backup
  4. Recreate the groups which were found under the step 3 by going to Quick Start - Administrator - More on Devices - Device group configuration. If there are any file system devices or Deduplocation devices make them accessible to this server and map the devices.
  5. Open the ARCserve manager, modify the jobs and make sure the correct group/groups are assigned and resubmit all the jobs.
  6. Check whether everything is working fine and all the information is intact as was on the old server.

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  • Avatar

    I ran into the problem while recovering database - Please find the error below

    TaskJob: AE51004 Failed to restore backup session. (EC=VDI message: An abort request is preventing anything except termination actions.

    TaskJob: AW51010 The [master] database from the backup could not safely be used to overwrite the current [master] database. It has been restored as database [master_reference]. If you need to apply data or settings from that database to the current [master] database, you can copy them using Microsoft SQL Server Management Studio Express.

  • Avatar
    Maksim Maskalev

    I get the same error