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arcserve-KB : Discovery of nodes from vCenter fails with the error "The application cannot communicate with the ESX/vCenter server.Verify that the server is online and available."

Last Update: 2016-04-25 14:34:38 UTC

Error Message:

'The application cannot communicate with the ESX/vCenter server.Verify that the server is online and available.'

Below error would be observed in the ARCAPP.log

[ERROR]getDiscoveryEsxServerscom.ca.arcserve.edge.app.base.serviceexception.EdgeServiceFault:The network adapter on the source computer is not functioning properly.

Description:

Discovery of nodes from VMware vCenter  in ARCserve Central Host-Based VM Backup might fail with the above error.

Solution:

We will need to make sure that 'VMware VirtualCenter Server' is started in the VMware vCenter  server, for detailed steps please refer the below VMware Knowledge Base article:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1003895

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