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arcserve-KB : Unable to retrieve information about the application. This can prevent application level backups from completing successfully

Last Update: 2015-09-14 07:24:08 UTC

Error Message:

Unable to retrieve information about the application. This can prevent application level backups from completing
successfully

Description:

Preflight check fails for the Virtual Machine with the above warning message

You can find the below entries in the VIXMGR.log

 1/07/14 16:11:29  Attempting to connect to host
https://10.1.1.36:443/sdk...
 1/07/14 16:11:30  Failed to connect to host with 'This operation is not
supported with the current license'
 1/07/14 16:11:30  Exiting VMware VIX...

Solution:

Host Based VM Backup does not work on Free Edition of ESX.. ESX has to be properly licensed

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