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arcserve-KB : arcserve D2D Home Page does not load. It says "Loading ARC serve D2d Summary". WebService Log shows an error "Invalid XML character".

Last Update: 2016-04-25 14:27:59 UTC

Error Message:

WebService.Log
[ERROR] BackupService.getBackupConfiguration -getBackupConfiguration()  org.xml.sax.SAXParseException: Character reference '[1]' is an invalid XML character.

Description:

The ARCserve D2D Home Page does not get loaded. It says 'Loading CA ARCserve D2D Summary'.

 

Solution:

Step 1: Please follow the steps mentioned in the below article

https://arcserve.zendesk.com/hc/en-us/articles/201983559

If the problem continued, then follow Step 2.

 Step 2:

a) Check the WebService.log in the following directory, 'C:\Program Files\CA\ARCserve D2D\Logs'.

b) The WebService.log indicates that there were invalid entries in the Backup Configuration file(BackupConfiguration.xml).

[ERROR] BackupService.getBackupConfiguration -getBackupConfiguration()  org.xml.sax.SAXParseException: Character reference '[1]' is an invalid XML character.

Note: The above error indicates that the BackupConfiguration.xml file is corrupted and need to be renamed. Once renamed, the backups settings should be reconfigured.

c) Stop the CA ARCserve D2D Web Service.

d) Rename the BackupConfiguration.xml in the following directory 'C:\Program Files\CA\ARCserve D2D\Configuration'.

e) Start the CA ARCserve D2D Web Service.

f)  Login to the CA ARCserve D2D Home Page. Under Tasks pane, select 'Settings' and reconfigure the backup settings. Now the CA ARCserve D2D Home Page should load fine.

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