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arcserve-KB : Failed to read shadow copy of volume, the system error is [The drive cannot find the sector requested. (27)]

Last Update: 2016-11-23 17:17:20 UTC

Error Message:

Failed to read shadow copy of volume , the system error is [The drive cannot find the sector requested. (27)].

Description:

Arcserve D2D Backup fails with error 'Failed to read shadow copy of volume , the system error is [The drive cannot find the sector requested. (27)]'. This error message occurs if the partition size is larger than the actual disk size.

Following error message will be recorded on the Backupxxx.log

CVolumeReplicatorSimpleNTFS::Replicate::ReadFile() returns error, volume length is 214744561664, offset = 214744432640, length = 126976, mserr=27

Also check the MSINFO32 and make sure that the Partition size ( bytes ) matches the Actual disk size ( bytes ).

Solution:

Shrink the partition size using the Disk Management to the size that matches the actual disk size or lesser and then run the backup.

Note: Please go through the Microsoft Documentation befpre shrinking the volume.

More Information:

Please refer the below link on how to shrink the volume.

http://technet.microsoft.com/en-us/library/cc731894.aspx

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