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arcserve-KB : How to find out the Version and Build of BMR ISO image used to recover a machine?

Last Update: 2016-11-23 17:04:29 UTC

Products Applicable: CA ARCserve D2D r16.5

Description:

While working with support you may be asked for the version and build of the BMR disk used, to find out this information boot the system using the BMR disk and note down the Version and Build which appears in the bottom left corner: 

 

If the above information is not displayed then an older version of the BMR ISO is used (Say BMR ISO for ARCserve D2D r15.0 or r16.0).

More Information:

Refer the following section of the User Guide for steps on How to Create a BMR Disk Image:

https://documentation.arcserve.com/Arcserve-D2D/Available/R16-5/ENU/Bookshelf_Files/HTML/usergde/sc10_cad2d_how_2_create_a_boot_kit.htm

Refer the following KB articles for steps to enable enable and collect BMR logs:

https://arcserve.zendesk.com/hc/en-us/articles/201913859

https://arcserve.zendesk.com/hc/en-us/articles/201913899

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