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arcserve-KB : The arcserve D2D Home Page does not get loaded. It says "Loading arcserve D2D summary".

Last Update: 2016-04-25 14:01:50 UTC

Description:

The ARCserve D2D Home Page does not get loaded. It says 'Loading CA ARCserve D2D Summary'. The status of the ARCserve D2D Tray Icon would say 'Getting backup destination information'.

Solution:

This could happen when backupinfodb.xml file is corrupt and you can follow the steps mentioned below to resolve this issue:

1) Stop the CA ARCserve D2D Web Service.

2) Rename the existing backupinfodb.xml file under the backup destination folder for the specific ARCserve D2D machine as backupinfodb.xml_bak.

3) Restart the CA ARCserve D2D Web service or login to CA ARCserve D2D. The backupinfodb.xml file would be recreated. Now the ARCserve D2D Home Page should get loaded fine.

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