arcserve-KB : D2D Installation Fails because of communication failure. Another installation is already in progress.

Last Update: 2016-04-25 14:07:13 UTC

Error Message:

CA ARCserve D2D Installation Cannot continue because of communication failure.Another installation already in progress.


CA ARCserve D2D Installation Fails with the below error,

Extract from the D2D Log

 MSI (c) (C8:84) [12:26:20:894]: Client-side and UI is none or basic:

Running entire install on the server.

MSI (c) (C8:84) [12:26:23:894]: Failed to grab execution mutex. System

error 258.

MSI (c) (C8:84) [12:26:23:894]: Cloaking enabled.

MSI (c) (C8:84) [12:26:23:894]: Attempting to enable all disabled

privileges before calling Install on Server

MSI (c) (C8:84) [12:26:23:910]: Incrementing counter to disable shutdown.

Counter after increment: 0

MSI (c) (C8:84) [12:26:23:910]: Decrementing counter to disable shutdown.

If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (C8:84) [12:26:23:910]: MainEngineThread is returning 1618

=== Verbose logging stopped: 11/13/2012  12:26:23 === 

The log shows “Failed to grab execution mutex. System error 258.”


This error can occur if the install process failed previously and you then try to run the installer again without rebooting the Windows server.


Reboot the server and run the installation process again.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request