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arcserve-KB : D2D Installation Fails because of communication failure. Another installation is already in progress.

Last Update: 2016-04-25 14:07:13 UTC

Error Message:

CA ARCserve D2D Installation Cannot continue because of communication failure.Another installation already in progress.

Description:

CA ARCserve D2D Installation Fails with the below error,

Extract from the D2D Log

 MSI (c) (C8:84) [12:26:20:894]: Client-side and UI is none or basic:

Running entire install on the server.

MSI (c) (C8:84) [12:26:23:894]: Failed to grab execution mutex. System

error 258.

MSI (c) (C8:84) [12:26:23:894]: Cloaking enabled.

MSI (c) (C8:84) [12:26:23:894]: Attempting to enable all disabled

privileges before calling Install on Server

MSI (c) (C8:84) [12:26:23:910]: Incrementing counter to disable shutdown.

Counter after increment: 0

MSI (c) (C8:84) [12:26:23:910]: Decrementing counter to disable shutdown.

If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (C8:84) [12:26:23:910]: MainEngineThread is returning 1618

=== Verbose logging stopped: 11/13/2012  12:26:23 === 

The log shows “Failed to grab execution mutex. System error 258.”

Cause:

This error can occur if the install process failed previously and you then try to run the installer again without rebooting the Windows server.

Solution:

Reboot the server and run the installation process again.

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