Description:A timeout error or a bad network connection can cause this failure. The XP system shows the CA ARCserve D2D installation is complete but the reboot fails. You cannot reboot the system manually. Therefore, a hard reboot is required. This problem is a known issue with Windows XP.
Apply the following Microsoft patches before deploying CA ARCserve D2D or install CA ARCserve D2D locally on a Windows XP system:
- Windows stops responding during Windows XP shut down
- A Windows XP-based computer stops responding during standby or hibernation operations or when you try to use the Shut Down command