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arcserve-KB : D2D BACKUP FAILED WHEN TAKING SNAPSHOT

Last Update: 2016-11-23 17:04:36 UTC

Components:
CA ARCSERVE D2D: CAD2D:15.0
Problem #:    
45
Type:
DOCUMENTATION

Open Date:  
09/09/11
Last Modified Date:
09/09/11
Closed Date:
09/09/11

Problem Document
Title:  D2D BACKUP FAILED WHEN TAKING SNAPSHOT

               

[Symptom]
D2D backup may fail on windows 2008 with VSS errors 8220/8193 when taking
snapshot.
Typical Activity.log
2011/08/15  02:18:33 - Taking snapshot ...
2011/08/15  02:18:33 - Including volume C: in snapshot.
2011/08/15  02:18:34 - Start snapshot set. (Snapshot Set ID=[{GUIDXXXX}])
2011/08/15  02:18:35 - Volume C: has been added into snapshot set, (Snapshot
ID=[{GUIDYYYY}])
2011/08/15  02:18:35 - Prepare for backup stage...
2011/08/15  02:18:36 - Create snapshots for selected volumes...
2011/08/15  02:38:22 - Error during the last asynchronous operation, please r
efer to Windows Event log for more details. (EC=[0x8000ffff], MSG=[E_UNEXPECT
ED])
2011/08/15  02:38:23 - Backup job failed
Typical Backup-YYYYMMDD-HHMMSS-MS.log
2011-08-14 22:18:33  Phase: taking snapshot.
2011-08-14 22:38:22  CreateSnapshotSet failed, volumes count=1
2011-08-14 22:38:22  Volume 0: \\?\Volume{GUIDZZZZ}\
2011-08-14 22:38:22  ReplicateVolumes::[PERF]CreateSnapshotSet elapsed 1189 s
econd 625 ms
2011-08-14 22:38:22  ReplicateVolumes::pAFSession->Flush return OK
2011-08-14 22:38:22  OnCompare::Invalid Input parameter!
2011-08-14 22:38:23  The replication failed.
2011-08-14 22:38:23  Backup failed!!!
Typical Application event log:
EventID ::: 8220
Event Log Type ::: Information
Event Source ::: VSS
Time ::: 8/14/2011 10:37:52 PM
Ran out of time while deleting files.
Operation:
OnPostSnapshot
event
PostSnapshot
Event
Context:
Execution Context: Shadow Copy Optimization Writer
Execution Context: Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {05eecb53-991e-4aa3-a5cf-4eb43244136e}
EventID ::: 8193
Event Log Type ::: Error
Event Source ::: VSS
Time ::: 8/14/2011 10:38:22 PM
Volume Shadow Copy Service error: Unexpected error calling routine
IVssAsync::QueryStatus.  hr = 0x80010108.
Operation:
BackupComplete Event
Executing Asynchronous Operation
Context:
Current State: BackupComplete

[Solution]
1. Install Windows 2008 hot fix KB956136
http://support.microsoft.com/default.aspx?scid=kb;en-us;956136&sd=rss&spid=11
734
2. If Windows hotfix KB956136 doesn't fix this issue,
a. Run the following command to delete all existing shadows copies:
vssadmin delete shadows /all
press y to proceed
b. Disabled windows built-in shadow copy by right clicking C: => properties =
> shadow copies => select c: and click disable
c. Repeat b on all volumes

Related Solutions

Solution # Status SolutionTitle
21   Confirmed D2D BACKUP FAILED WHEN TAKING SNAPSHOT,WINDOWS,CAD2D,RI34758
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