arcserve-KB : arcserve D2D web service on arcserve D2D systems runs slowly.

Last Update: 2015-12-15 22:19:33 UTC


The CA ARCserve D2D web service on CA ARCserve D2D systems runs slowly. You can detect other symptoms such as:

  • The CA ARCserve D2D web service stops responding or occupies 100 percent of the CPU resources.
  • CA ARCserve D2D nodes perform poorly or cannot communicate with the web service.


In various environmental configurations, you can discover that the CA ARCserve D2D web service occupies too much CPU time, or the response is slow. By default, Tomcat is configured to allocate a limited amount of memory to the nodes, which may not be suitable for your environment. To verify this problem, review the following log files:





Search for the following message:


To correct this problem, increase the amount of allocated memory.

To increase the memory, do the following:

  1. Open Registry Editor and access the following key:
    • x86 Operating Systems:
      HKEY_LOCAL_MACHINE\SOFTWARE\Apache Software Foundation\Procrun 2.0\CASAD2DWebSvc\Parameters\Java
    • x64 Operating Systems:
      HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Apache Software Foundation\Procrun 2.0\CASAD2DWebSvc\Parameters\Java
  2. Do one of the following:
    • If the message in the log file is the following:
      java.lang.OutOfMemoryError: PermGen space

      Append the following to the value of Options.

      -XX:PermSize=128M -XX:MaxPermSize=128M

      Note: You may need to increase the value of -XX:MaxPermSize to suit your environment.

    • If the message in the log file is one of the following:
      java.lang.OutOfMemoryError: Java heap space
      java.lang.OutOfMemoryError: GC overhead limit exceeded

      Increase the value of the following DWORD:

  3. Restart the CA ARCserve D2D web service.
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