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arcserve-KB : How to Troubleshoot Web Page Loading Problems?

Last Update: 2016-11-23 13:02:10 UTC

Symptom:

The following error messages appear in browser windows when you log in to CA ARCserve Central Applications, CA ARCserve D2D nodes, and monitoring servers.

Message 1:

Errors on this webpage might cause it to work incorrectly.

Message 2:

!

 

Solution:

Web pages do not load properly for many reasons. The following table describes common reasons and the corresponding corrective actions:

Reason

Corrective Action

There are problems with the underlying HTML source code.

Refresh the webpage and try again.

Your network blocks Active scripting, ActiveX, or Java programs.

Allow your browser to use Active scripting, ActiveX, or Java programs.

Your antivirus application is configured to scan temporary Internet files and downloaded programs.

Filter your antivirus application to allow Internet-related files associated with CA ARCserve Central Applications webpages.

The scripting engine installed on your computer is corrupt or outdated.

Update the scripting engine.

The video card drivers installed on your computer are corrupt or outdated.

Update the video card drivers.

The DirectX component installed on your computer is corrupt or outdated.

Update the DirectX component.

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