arcserve-KB : How to mount Recovery point to a drive or NTFS folder

Last Update: 2016-11-23 13:02:08 UTC

Description: Mount Recovery Point provides the ability to mount a recovery point to a drive letter (volume) or an NTFS folder, to view, browse, copy, or open the backup files directly in Windows Explorer.

Note: For CA ARCserve Central Host-Based VM Backup, the recovery points are mounted on the backup proxy system.

Instead of using the CA ARCserve D2D web interface to find or recover files and folders, you can mount the volumes from a given CA ARCserve D2D backup recovery point to a drive letter, so that you can use Windows Explorer to find or recover any files and folders. The benefit is that Windows Explorer can be more familiar and convenient to use.


Follow these steps:  

1. From the CA ARCserve D2D home page (or CA ARCserve D2D Monitor), select Mount Recovery Point.

The Mount Recovery Point dialog opens. 

 2. In the Select and Mount Backup Volume section, specify the backup source. You can either specify a location or browse to the location where your backup images are stored. You can click the green arrow icon button to verify the connection to the specified location. If necessary, enter the Username and Password credentials to gain access to that location.

The calendar view highlights (in green) all dates during the displayed time period that contain recovery points for that backup source.  

3. Specify the recovery point to mount.

 a. Select the calendar date for the backup image you want to mount.

The corresponding recovery points for that date are displayed, with the time of the backup, the type of backup that was performed, and the name of the backup.

Note: A clock icon with a lock symbol indicates that the recovery point contains encrypted information and can require a password to mount the recovery point.

 b. Select a recovery point that you want to mount.

 The corresponding backup content (including any applications) for that recovery point is displayed.

 c. Locate the Volume that you want to mount and click Mount.

You can mount the recovery point to a drive letter (volume) or an empty NTFS folder.

Note: If a volume is mounted already, you cannot mount it again from the same recovery point.

 The Mount Recovery Point dialog opens.

4. Select whether you want to mount to a volume or path.

a. If you mount to a volume, select the volume from the drop-down list.

b. If you mount to a path, enter or browse for the location.

Important! The path must be to an empty NTFS folder.

5. If the selected recovery point was encrypted, provide the encryption password and click OK.

The selected backed up volume is mounted and displayed in the List of Mounted Volumes on the Mount Recovery Point dialog. You can now use Windows Explorer to view, browse, copy, or open the backup files.  

Note: You cannot delete any backup files from Windows Explorer.

6. When the mounted recovery point is no longer needed, the best practice is to dismount it. Otherwise, the mounted recovery point prevents the CA ARCserve D2D backup from performing a session merge/purge operation.

If CA ARCserve D2D attempts to merge a mounted recovery point, a status alert also displays on the Home Page to inform you the selected recovery point cannot be merged. 

Note: If the merge fails and you want to be notified, you can configure Email Alerts in the Preferences Settings to receive an email alert.

a. To dismount the mount points, select the mount point that you want to dismount and click Dismount.

The selected mount point is dismounted and no longer displays in the List of Mounted Volumes on the Mount Recovery Point dialog.

b. To refresh the list of mount points, click Refresh.

The updated list of mount points displays

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