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arcserve-KB : D2D exchange GRT validation fails on multiple domain

Last Update: 2016-04-25 14:33:39 UTC

Environment:

CA ARCserve CPM 16.5 update 1

CA ARCserve D2D 16.5 update 1 on exchange server running  (Windows 2008 r2 Exchange 2010 DAG )

MAPI 1.2.1 8244 installed

Multiple window domain environment.

Description:

The backups are working fine for exchange , problem happens on GRT restore validation screen , it comes back with the message “Login failed: Please ensure that user account has all the necessary

permissions for restore” – the account used does have valid permissions.

Solution:

T5LE145 --- fixes the behavior , please contact ARCserve Technical Support to obtain the fix.

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