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arcserve-KB : Getting the following error message while performing BMR ( Bare Metal Recovery), "The system volume was not backed up. You cannot perform BMR from this recovery point!"

Last Update: 2017-01-30 18:41:16 UTC

CA ARCSERVE D2D: 15.0
Last Modified Date:    10/06/2010
Document ID:    TEC532077
Tech Document
Title:  Getting the following error message while performing BMR ( Bare Metal Recovery), 'The system volume was not backed up. You cannot perform BMR from this recovery point!'

Description:

This document explains the reason why the error message is seen while performing CA ARCserve D2D BMR. This also explains how to make sure that the system and the boot volume are selected for backup.

Solution:

The following error message is seen while performing CA ARCserve D2D BMR, 'The system volume was not backed up. You cannot perform BMR from this recovery point!'.

Figure 1

This problem could occur if the selected recovery point does not have the system and the boot volume backed up. Please check if there is another recovery point which includes the system and the boot volume backup, and select it to perform BMR.

If none of the recovery points include the system and the boot volume backup, then a BMR cannot be performed. However you can still install the operating system, install CA ARCserve D2D and try to restore the required files and folders from the recovery point.

How to make sure that the system and the boot volume is selected for backup?

While configuring the backup settings and selecting the backup source, both the system volume and the boot volume must be selected for the backup.

The following warning messages can be seen if they are not selected,
'System volume C: is not in the backup source volume list. The backup cannot be used for BMR.' and
'Boot volume C: is not in the backup source volume list. The backup cannot be used for BMR.'

The contents column in the Backup Source would help in identifying the System Volume and the Boot Volume as shown in the screenshot below,

Figure 2

The Windows System Volume refers to the disk Volume that contains the hardware-specific files that are needed to start Windows, such as Ntdlr, Boot.ini and Ntdetect.com.

The Windows Boot Volume refers to the disk volume that contains the Windows operating system files and the supporting files. By default, the Windows operating system files are in the WINDOWS folder, and the supporting files are in the WINDOWS\System32 folder.

The boot volume can be the same volume as the system volume or can be on a different volume.

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    James Wohlfarth

    This is not helpful. It does not explain how to correct the backup so that it includes the needed recovery point. The log indicates that all of my backups have been successful. So why is this missing, and how can I correct it?