KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes

Published Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : How to avoid connectivity problems for arcserve D2D?

Last Update: 2016-11-23 17:29:05 UTC

Document ID:    TEC525854

Tech Document
Title:  How to avoid connectivity problems for CA ARCserve D2D?

Description:

CA ARCserve D2D might face connectivity problems because of IPv6 components.

Errors:

  1. CA ARCserve D2D may face some connectivity issues like 'invalid network path' or it may failed to connect to backup or restore destination.
  2. It might also be problematic while doing BMR if your source destination is on the remote location.

Solution:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on
support.microsoft.com.

Resolution:

  1. Use the following steps to ensure that your network will use IPv4 protocol.

    Server Manager / Configuration / Windows Firewall with Advanced... / Inbound Rules
    Action / New Rule
    Select Custom
    Next
    Select All Programs
    Next
    Protocol Type = ICMPv4
    Next
    Local IP Address = Any
    Remote IP Address = Any
    Next
    Select allow the connection
    Next
    Check Domain
    Check Private
    Check Public
    Next
    Name = IPv4
    Finish.
  2. Add the following key to your registry,

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip6Parameters\DisabledComponents
    DWORD => FFFFFFFF

This resolution no. 2 is based on the KB article of Microsoft,
http://technet.microsoft.com/en-us/library/bb878057.aspx

Applies To: Windows Server 2008, Windows 2008 R2,Windows Vista, Windows 7.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request

Comments