KB labels


Ticket Product Version

Ticket Category

Ticket Assignee


Hot Fixes

Published Fixes
Your Arcserve Support User Profile
First Name:
Last Name:
email:
Phone:
Company:*
Customer Type:
Language:

Country:
Region:

Time zone:
Follow

arcserve-KB : How to install device drivers while performing BMR (Bare Metal Recovery) using arcserve D2D?

Last Update: 2016-11-23 17:04:14 UTC

CA ARCSERVE D2D: 15.0
Last Modified Date:    05/05/2010

Document ID:    TEC520524

Tech Document
Title:  How to install device drivers while performing BMR (Bare Metal Recovery) using CA ARCserve D2D?

Description:

This document explains about the steps to install device drives while performing BMR (Bare Metal Recovery) using CA ARCserve D2D.

Solution:

  • When a BMR process is started, initially it would prompt with the options to select the Operating system (x86 / x64) followed by the language and the Keyboard layout. After making the selection as per the requirement, a screen is displayed to browse for the recovery points.

    Figure 1
  • By default the BMR Process would search for the backup recovery points from the local volumes. If the BMR Process could not find the recovery points in the local volumes, the possible reasons could be:-

    1. The recovery points are in a remote shared location.
    2. The device drivers are not installed for the Disk Controllers to which the hard disk is connected.
      NOTE:- It can be a SCSI, RAID or any other disk controller. However we can install the device drivers during the BMR Process.
  • If the recovery points are in a remote shared location and cannot be browsed from 'Select a folder' dialog, it may be because the NIC driver is not installed or the IP address is incorrect.
  • CA ARCserve D2D BMR Process provides a Load Driver Utility, this utility allows to install drivers for different types of devices such as Storage Devices (SCSI\RAID), Network Devices, Other Devices (Keyboard\Mouse) & any Unknown Devices.

Steps to install the device drivers using the Load Driver Utility

  • If the driver for any of the devices needs to be installed, click on the link 'Click here to launch the load driver utility'. Alternatively you can also launch the same from 'Utilities' -> 'Load Driver Utility'.

    Figure 2
  • Select the device for which the device driver needs to be installed.
  • In this document we will take an example of installing drivers for the network adapter (Intel® PRO). In the Load Driver Utility, select the Ethernet controller under the Unknown Devices as shown below and click on 'Install Driver'.

    Figure 3
  • The 'Install Driver' would launch the following dialog to browse or search for the Device Driver.
  • Load the media which has the device drivers, then browse or search for the appropriate device driver and then click 'Next'.

    Figure 4
  • This would start installing the device driver for the selected device.

    Figure 5
  • Once the device driver is installed, the driver details will be displayed as shown below. Click on 'Close' to close the utility.

    Note:- This is an example and would vary based on the device and the manufacturer.

    Figure 6

Refer the following technical document for information on assigning an IP Address to the network adapter and browse to the recovery points in the remote location,
TEC520287 - How to browse to the recovery points which are in a remote shared folder during the BMR (Bare Metal Recovery) process?

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments