arcserve-KB : Installation of arcserve D2D r16.0 fails with a Return Code 101.

Last Update: 2015-08-11 11:09:41 UTC


Components:CA ARCSERVE D2D: 16.0
Last Modified Date:    12/21/2011
Document ID:    TEC561160
Tech Document
Title:  Installation of CA ARCserve D2D r16.0 fails with a Return Code 101.


This technical document provides a work around for the CA ARCserve D2D r16.0 installation failure with a Return Code 101.


Installation of CA ARCserve D2D r16.0 fails with a Return Code 101. This problem happens when there is another application using previous version of tomcat(say tomcat 5.5) is installed on the machine and the path in CATALINA_HOME environment variable points to tomcat 5.5.

The following error can be seen in the D2D.log. 

Information in D2D.Log

2011-10-20 11:33:30 InstallService Begin
2011-10-20 11:33:30 Launch the file ('C:\Program Files\CA\ARCserve D2D\TOMCAT\BIN\ServiceInstall.bat') to install the service. 
2011-10-20 11:33:30 returncode:0,101
2011-10-20 11:33:30 Fatal Error: The service installation failed. ErrorCode:0,101
2011-10-20 11:33:30 InstallService End

Work Around to get the product installed

  • Try the steps given below, 

    • 1. Open command line console. 
    • 2. Change the environment variable of 'CATALINA_HOME' by: 

      2. Set CATALINA_HOME=
    • 3. Manually launch setup from command line. Assuming that your DVD drive is X:, you need to run X:\install\MasterSetup.exe.
    • 4. After installation done please change the environment variable 'CATALINA_HOME' back: 

  • If the installation problem continues and fails with return code 101, then follow the steps below, 
    Make a note of the value for the CATALINA_HOME environment variable(take a screenshot as well) and delete the CATALINA_HOME environment variable. Then install CA ARCserve D2D r16.0. After the installation, recreate the CATALINA_HOME environment variable and set the value as it was before.

How to check the environment variable?

Goto Windows System Properties->Select Advanced Tab->Click 'Environment Variables'.

Figure 1

To check for the complete path:- Select CATALINA_HOME Environment Variable, drag the Value field or click on Edit.

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