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arcserve-KB : EoS for RHA r16.0 and specific scenario types in RHA r16.5

Last Update: 2017-12-21 15:43:08 UTC

 

To: Arcserve Replication and High Availability Customers

Subject: End of Service Announcement for Arcserve RHA r16.0 and specific scenario types in RHA r16.5.

Arcserve is continually working to improve our software and services to best meet the needs of our customers. In accordance with our Arcserve Support Policy and Terms, please consider this letter your written notification that we are discontinuing support for Arcserve RHA r16.0 by 2018-08-01.

In addition to the End of Service (EOS) of the prior RHA release, Arcserve would like to also notify that certain scenario types will no longer be supported. The following table outlines the scenario types and their EOS dates:

Scenario Type / Module

EOS Date

Additional Information

Arcserve D2D

2017-11-01

Replaced with the built-in feature of UDP RPS to RPS replication

EOS date for Arcserve D2D is 1st November 2017.

Arcserve Central Host-Based VM Backups

2017-11-01

VMware vCenter Server

2017-11-01

Last supported version of vCenter Server on Windows v5.0 is EOS 24th August 2016.

Microsoft Dynamics CRM Server

2017-11-01

No longer being developed

 

At this point in time, we encourage you to plan for upgrade to Arcserve Replication and High Availability r16.5 SP4 or higher as soon as possible, so you can take full advantage of the latest new features, enhancements and fixes this release has to offer, see more details here for Arcserve RHA r16.5 latest releases.

Note: The End of Service announcements apply to all language versions of the product except Japanese. Customers in Japan region can refer to the local support website here.

We would also like to take this opportunity to mention that if a bug is fixed in current release then we will not backport the fix to a prior release or service pack, rather we request you to upgrade to the latest version.

For any issues or guidance in using our products, please reach out to Arcserve Support online or call at Arcserve Phone number list

For product feedback you can drop an email to productmanagement@arcserve.com.

Your success is very important to us, and we look forward to continuing our successful partnership with you.

Regards,

Arcserve Product Team

Date: 5th September 2017

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