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arcserve-KB : P00000802 / 772 / 803 | 17.5 / 17.0 / 16.5 | Restore failing for a few files for linux agent

Last Update: 2018-01-30 17:46:23 UTC

Problem Summary:

Sometimes a few files are missed while attempting restore for linux agent.
This issue might occur when attempting restore multiple times from the same backup.

Logs similar to the below can be seen in the uag.log:
/opt/Arcserve/ABuagent/logs/uag.log
01/16 11:50:54(5976) -5434:rs_dmn.c            PSRestoreItem(/var/log/cron-20161212.gz, /tmp/restest2)
01/16 11:50:54(5976) - 5435:rs_dmn.c            CurrentTapeFormat = [1]
01/16 11:50:54(5976) -  284:ag_api3.c            InbufSize = [65536]
01/16 11:50:54(5976) -  285:ag_api3.c            InbufOffset = [82944]
01/16 11:50:54(5976) -  286:ag_api3.c            itmp = [-17408]
01/16 11:50:54(5976) - 2056:ag_api3.c            ret = [162]
01/16 11:50:54(5976) - 4692:rs_dmn.c            ret = [162] UAG_END_SESS = [162]
01/16 11:50:54(5976) - 4693:rs_dmn.c            dest = [/tmp/restest2]
01/16 11:50:54(5976) - (DeExFile) enter
01/16 11:50:54(5976) - (DeExFile) exit noramlly



Products Affected:
Arcserve Backup. Affected release :16.5; 17; 17.5;

Product Installation Instructions:

This fix requires ARCserve Backup client agent R16.5/R17/R17.5 for Linux to be installed.

1. Shutdown Arcserve Backup common agent 
 caagent stop

2. Download the fix file to a temporary directory
/tmp/<patch-number>

3. Change directory to Arcserve Backup agent home

(By default the client agent home directory is
/opt/Arcserve/ABuagent)

4. Save the original files:
        cp -p uagentd uagentd.Bkp<patch-number>
     
5. Copy the new files:
        cp /tmp/<patch-number>/uagentd uagentd

6. Start Arcserve Backup common agent
  caagent start



Related Fix List:

Fix (P00000803 for product: Arcserve Backup release: 16.5) is available please click here to download and apply.
Fix (P00000772 for product: Arcserve Backup release: 17) is available please click here to download and apply.
Fix (P00000802 for product: Arcserve Backup release: 17.5) is available please click here to download and apply.

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