To: Customers of Arcserve UDP version 5.0
From: The Arcserve Product Team
Subject: End of Service Announcement for Arcserve UDP 5.0
Arcserve Inc is continually working to improve our software and services to best meet the needs of our customers.
As part of this effort, we have released Arcserve UDP version 6.0 in February 2016 and Arcserve UDP version 6.5 in January 2017.
In accordance with our Arcserve Support Policy and Terms (Click here), please consider this letter your written notification that we are discontinuing support for Arcserve UDP 5.0 beginning 2018-03-31. This will allow our Development organization to more effectively focus its resources on and add value to the next release of Arcserve UDP.
At this time, we encourage you to plan for the migration to the latest version of Arcserve UDP as soon as possible, so you can take full advantage of the latest new features and enhancements the UDP release has to offer.
Arcserve Technologies would like to help make your upgrade to Arcserve UDP as straightforward and successful as possible, we are offering the following:
- A no-charge software upgrade from Arcserve UDP 5.0 to the latest version of Arcserve UDP for any customer with an active maintenance contract.
- Qualified local Arcserve Partners are also able to assist in any or all parts of the in-place upgrade or migration, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade or migration itself. For more information and a list of partners in your area please contact your local Arcserve Channel Partner Group office, (Partners).
If you have any questions regarding the support schedule, please contact Arcserve Support on arcserve.zendesk.com, where you can submit an online request using our Support web form. You can also call Arcserve Support at +1-844-765-7043 in North America or see Arcserve Phone no. list for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.