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arcserve-KB : P00000697 | 17.5 | activation, licensing, socket count

Last Update: 2018-04-25 09:47:24 UTC

Problem Summary:

Important! Apply the patch on all Arcserve Backup components (base and agents). The patch P00000697 should be firstly installed on all the protected remote systems and once done this patch should be last installed on the corresponding backup server.

This patch includes solutions for the following fixes:

  1. Unlocks correct counts of Arcserve Backup licenses (P00000647)
  2. Activation issues on Appliance (T00000661)
  3. Activation notifications will not appear for member server and manager console.
  4. Wrong notification after activation in Spanish and Italian environments.
  5. Calculation of physical Sockets only:
    • Counts Sockets for ESXi and Hyper-V when these hypervisors are being protected from Arcserve Backup.
    • ini is provided to input sockets for hypervisors like Microsoft Hyper-V, VMware ESXi, Citrix Xen Server and Red hat KVM, if VMs under these hypervisors are being protected as normal client nodes.
      • Need to license host hypervisor to protect Virtual Machines if they are being added as nodes under Arcserve Backup. You need to input hypervisor sockets manually in Hypervisor_Config.ini to license hypervisors
      • Socket licenses for Linux Servers is considered only when you enter the details manually under Hypervisor_Config.ini file (see details below)
  6. Sockets can be released from a node with below steps

    1. Make sure not to have the node included in any of the scheduled jobs
    2. All nodes except hypervisors (Hyper-V and ESXi ) are to be deleted from Arcserve Backup manager
    3. Hyper-V
    • Run Hyper-V Configuration Tool from Hyper-V Host
    • Perform Remove Configuration
    4. ESXi/vCenter
    • Run VMware Configuration Tool on VMware Proxy
    • Perform Remove Configuration

Important! The socket is still counted if a deleted node is part of scheduled backup.



Products Affected:
Arcserve Backup 17.5 GA only. (No need to install this patch if you have installed 17.5 SP1) 

Product Installation Instructions:

  1. Extract P00000697 to temp location
  2. Run P00000697.exe

After successful execution of P00000697, populate DB again for the following environments:

  • VMware ESX\VC Servers
  • Hyper-V Servers

How to use Hypervisor_Config.ini

Hypervisor_Config.ini is provided to enter sockets of hypervisors of the Virtual Machines that are being protected as individual nodes through client agents.

Note: Updating the sockets is not required while protecting Hyper-V or VMware ESXi/vCenter Virtual machines if protected from VMware systems or Microsoft Hyper V systems

 

  1. Locate Hypervisor_Config.ini from the temp location where P00000697 is extracted.
  2. Copy Hypervisor_Config.ini to Arcserve Backup Home folder (C:\Program Files (x86)\CA\Arcserve Backup)

 

How to add physical sockets in Hypervisor_Config.ini

  1. Edit Hypervisor_Config.ini and provide the required details under appropriate section as shown below.
    Note: Add Linux physical servers under [KVM] only

        1.png

  1. Save the file.
  2. Close and reopen the Arcserve Backup manager.

Note: The count for servers mentioned in the .ini file is considered only when you reopen the manager.

 

How to release sockets from Hypervisor_Config.ini:

  1. Edit Hypervisor_Config.ini by performing the following:
    1. Modify NodeCount value
    2. Delete entries for which you need to release the sockets.
      From above example, to release sockets for ESXi test3 Server, change the NodeCount value from 2 to 1 and delete highlighted entries as shown below.

                 2.png

  1. Save the file.
  2. Close and reopen the Arcserve Backup manager.

Note: The count for servers mentioned in the .ini file is considered only when you reopen the manager.



Related Fix List:
Fix (P00000697 for product: Arcserve Backup release: 17.5) is available please click here to download and apply.

Run VMware Configuration Tool on VMware Proxy

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Comments

  • Avatar
    Michael Bruestle

    It is very important to install the patch P00000697 on all clients first and at least patch the backup server! Otherwise you must uninstall the patch (https://arcserve.zendesk.com/hc/en-us/articles/202841495-Patch-uninstallation-steps) on the backup server again and reinstall it. Please take this information into the description of this patch P00000697. Thanks

  • Avatar
    Benjamin Rogers

    The patching process is horrible. I shouldn't have to type in every client to patch and enter my username AND password that are exactly the same for each one...

  • Avatar
    Hamilton, Chuck

    In contrast to the ease of installing Arcserve R16.5, the installation of R17.5 is very difficult. I'm still trying to get my head around the new licensing model...too complicated. How am I going to know how many CPU sockets each server has?

  • Avatar
    Michael Bruestle

    Hi Chuck,
    take a look in the taskmanager under CPU. There you can see the count of sockets the server has.
    And to get a tool which shows you the count of sockets you have to license ask the support about the "socket count" tool, a little .exe file delivered as .zip file..

  • Avatar
    Owen Thompson

    Michael Bruestle June 22, 2017 15:07
    "It is very important to install the patch P00000697 on all clients first and at least patch the backup server! Otherwise you must uninstall the patch (https://arcserve.zendesk.com/hc/en-us/articles/202841495-Patch-uninstallation-steps) on the backup server again and reinstall it. Please take this information into the description of this patch P00000697. Thanks"

    This should be inserted into the main article!!! People do not always read the comments right at the bottom and your customers will trust this info more if it is said officially in the instructions!