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arcserve-KB : Arcserve UDP | Activation fails with error - Your Arcserve Product Activation email is not sent due to service error. Retry after some time

Last Update: 2017-08-09 04:48:38 UTC

Description:

Customers may get the below error during activation. Your Arcserve Product Activation email is not sent due to service error. Retry after some time





It is noted that if a customer previously had enrolled for Product Improvement program in our prior release the file 'EntitlementRegister_Windows.properties' does not get updated during upgrade causing the activation to fail.

Solution:
 
For UDP/Appliance activation – Please apply P00000662 and this will address the problem and you will be able to activate 
For ASBU activation – Please apply P00000697 and this will address the problem and you will be able to activate .

More Information:
Customer are recommended to apply fix to any UDP installation before starting the activation process.
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