arcserve-KB : P00000671 | 17.5 | Support for VMWare 6.5

Last Update: 2017-12-13 18:38:56 UTC Problem Summary:
This patch is to support vsphere 6.5, with some limitations:
1. Backup of encrypted VM is supported, 
    Restored virtual machine is not encrypted, please enable encryption manually if you want the restored VM to be encrypted. 
2. VM with NVMe controler cannot be backed up.
3. A known problem when restore nvram file, It may lead to BIOS/UEFI settings missing on the restored VM.

Some limitation from VMware:
    Backup of encrypted disks is supported with NBDSSL and HotAdd transport modes, but not supported with SAN transport. To back up encrypted virtual disks using HotAdd, the backup proxy must have been encrypted as well. Both NBDSSL backup and HotAdd backup require Cryptographer.Access permission, and HotAdd backup mode requires Cryptographer.AddDisk also. Virtual disks on backup media will be in the clear (not encrypted).
URL for VDDK 6.5 release note:

Products Affected:
Arcserve Backup17.5;

Product Installation Instructions:
1. Download VDDK 6.5 from VMware URL "", and unzip.
2. Change ASBU registry option "VDDKDirectory" to the unzipped folder of the new VDDK.  The registry option is in registry node "HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters"
3. Double click P00000671.exe and install the patch.

Related Fix List:
Fix (P00000671 for product: Arcserve Backup release: 17.5) is available please click here to download and apply.
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