Follow

arcserve-KB : Appliance 8000 series

Last Update: 2017-03-15 21:12:22 UTC

Please follow these steps to use the latest Arcserve UDP 6.5 software on your Appliance :

1.If your Appliance 8000 came with UDP 6.0 installed, then download and install Arcserve UDP 6.5 :

  • Download: link
  • Documentation: link (Upgrade Considerations can be found in the Release Notes)
  • During the installation, leave the activation screen empty and skip over it

2.Download and apply this patch:

  • https://arcserve.zendesk.com/hc/en-us/articles/115001087606--Solution-Activation-fails-for-Appliance-with-UDP-6-5 (link)

3.To activate and sign up, start from within the installed v6.5 UDP Console

  • Product Activation is via Help -> Activation and Licensing
  • Use your Order ID and Fulfilment number that were on your original License Certificate – which was sent to you along with the Appliance order / shipment
  • Activation works either online or offline. No license keys are required.

4.Activation only succeeds, once the activation link has been clicked in your activation email.

  • Make sure you use an email that you have easy access to. This may be a different email than the one used during the purchase.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments