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arcserve-KB : Arcserve Backup r17.5

Last Update: 2017-11-17 19:35:29 UTC

Please follow these steps to use the latest Arcserve Backup 17.5 software in your environment:

1.Existing customers: you need a new license certificate that lists either Arcserve Backup in version 17.5 or UDP Premium or above in version 6.5. Any previous license certificate cannot work.

  • Under active maintenance - fill this form for your free-of-charge upgrade: https://arcserve.zendesk.com/hc/en-us/requests/new?ticket_form_id=49825 (link)
  • Please include your original Order IDs plus any additional follow-up orders

2.Download and install Arcserve Backup 17.5 :

  • Download: link
  • Documentation: link (Upgrade Considerations can be found in the Release Notes)
  • If you don’t yet have your new certificate, then simply skip the 2 license / activation / registration screens during the setup, which will automatically start a fresh 30 day trial (even when it is an upgrade)

3.To activate, start from within the installed Backup Manager

  • Product Activation is via Help -> Arcserve Product Activation
  • Use your Order ID and Fulfilment number from the new License Certificate for Arcserve Backup 17.5 or UDP Premium / Premium Plus 6.5
  • Note: Certificates with Arcserve UDP 6.0 or Arcserve Backup 17.0 do not work for that
  • Note: Certificates with Maintenance Renewal do not work either
  • Activation works either online or offline. No license keys are required.

4.Activation only succeeds, once the activation link has been clicked in your activation email.

  • Make sure you use an email that you have easy access to. This may be a different email than the one used during the purchase.
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