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arcserve-KB : Arcserve UDP 6.5 (Windows / Linux) to backup up multiple servers or VMs or Workstations

Last Update: 2017-03-15 21:14:12 UTC

Please follow these steps to use the latest Arcserve UDP 6.5 software in your environment:

1.Existing customers: you need a new license certificate that lists UDP in version 6.5.

  • Under active maintenance - fill this form for your free-of-charge upgrade: https://arcserve.zendesk.com/hc/en-us/requests/new?ticket_form_id=49825 (link)
  • Please include your original Order IDs plus any additional follow-up orders

2.Download and install Arcserve UDP 6.5 :

  • Download: link
  • Documentation: link (Upgrade Considerations can be found in the Release Notes)
  • If you don’t yet have your new certificate, then simply skip the activation / registration screen during the setup, which will automatically start a fresh 30 day trial

3.To activate, start from within the installed v6.5 UDP Console

  • Product Activation is via Help -> Activation and Licensing
  • Use your Order ID and Fulfilment number from the new License Certificate for UDP 6.5
  • Certificates with Arcserve UDP 6.0 do not work for that
  • Certificates with Maintenance Renewal do not work either
  • Activation works either online or offline. No license keys are required.

4.Activation only succeeds, once the activation link has been clicked in your activation email.

  • Make sure you use an email that you have easy access to. This may be a different email than the one used during the purchase.
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