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arcserve-KB : Appliance 7000 series

Last Update: 2017-03-15 21:11:23 UTC

Please follow these steps to use the latest Arcserve UDP 6.5 software on your Appliance :

1.Request a new license certificate for UDP 6.5

  • Fill this form: https://arcserve.zendesk.com/hc/en-us/requests/new?ticket_form_id=49825 (link)
  • Please include your original Appliance Order ID plus any follow-up orders (if your Appliance was upgraded)

2.Download and install Arcserve UDP 6.5 on your Appliance

  • Download: link
  • Documentation: link (Upgrade Considerations can be found in the Release Notes)
  • During the installation, leave the activation screen empty and skip over it

3.Download and apply this patch:

  • https://arcserve.zendesk.com/hc/en-us/articles/115001087606--Solution-Activation-fails-for-Appliance-with-UDP-6-5 (link)

4.To activate and sign up, start from within the installed v6.5 UDP Console

  • Product Activation is via Help -> Activation and Licensing
  • This works either online or offline. No license keys are required.

5.Activation only succeeds, once the activation link has been clicked in your activation email.

  • Make sure you use an email that you have easy access to. This may be a different email than the one used during the purchase.
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