arcserve-KB : P00000665 |ASBU 17.5 | Alert SMTP Configuration crashed on Non-English Environment.

Last Update: 2017-09-06 09:41:01 UTC

Problem Summary:

When we choose smtp option in non-English environment,
Aladmin.exe goes wrong.
"An unsupported operation was attempted." popup happens, 
and Application error happens

Products Affected:
Arcserve Backup 17.5;

Product Installation Instructions:

1. Download
2. Unzip P00000665
3. On the Arcserve server, go to X:\Program Files (x86)\CA\SharedComponents\Alert
4. Rename original Aladmin.exe to Aladmin.exe_P00000665, smtpssl.dll to smtpssl.dll_P00000665.
5. Copy the downloaded aladmin.exe of proper language and smtpssl.dll to X:\Program Files (x86)\CA\SharedComponents\Alert

Please note that, the smtpssl.dll is common for ALL languages.

Related Fix List:
Fix (P00000665 for product: Arcserve Backup release: 17.5) is available please click here to download and apply.

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