Thank you for your association with Arcserve. Arcserve Cloud is now ready to deploy and run v6.5 version of our software.
Our support group will reach out to you to coordinate upgrades starting Monday 13th Feb 2017. The upgrade may require you to pause replication of backup data to the cloud temporarily. If you have already upgraded any on premise installation to v6.5 and would like to have your Arcserve Cloud instance also upgraded soon, then please raise a ticket with Arcserve Support to prioritize this.
Please reach out to us for any further clarification.